Seasalt is a modern Cornish company with an ambitious vision. As a successful omnichannel retailer spanning our website, over 70 shops and 400 wholesale stockists, we’re always challenging ourselves to think creatively, innovate and improve.
Our customers are truly right at the heart of everything we do. Our Customer Service department are responsible for ensuring we deliver an exceptional service that is above and beyond our customers’ expectations and reflective of our core values.
We have the opportunity for 5 Customer Service Advisors to join our team on a full time, permanent basis. A true Seasalt ambassador, you’ll be responsible for providing outstanding first line support to our customers across multiple contact channels, solving their query as quickly as possible and maximising sales opportunities.
Please note this role is based remotely within the UK, with occasional travel to our Cornwall head offices.
Our Customer Service team work a Tuesday-Saturday or Sunday-Thursday shift pattern working across both 8:30am-5:00pm and 10:00am-6:30pm across the working week.
Training for this role will begin on 10th June and will run for 6 weeks Monday-Friday. This will provide you with the tools that you need to flourish in the role and will be supported by our Service Improvement Manager. The successful candidate must be fully flexible to work throughout a 6 week period from this date.
The interviews for this role are due to take place on Tuesday 7th May and Wednesday 8th May.
You’ll help us by:
You’ll handle customer enquiries across all contact channels including: phone, chat, tickets and social, as well as internal systems to get to the root cause of the issue and to support our customers. Where required, you’ll escalate any complex queries to ensure this is resolved in a timely manner, and you’ll support with any Customer Service related administrative tasks as detailed by the Assistant Customer Service Manager.
With a thirst for knowledge, you’ll develop and maintain an excellent understanding of our products, promotions and processes, which you’ll utilise to help our customers make purchases and maximise sales opportunities through cross-selling and outfit building.
Upholding high levels of confidentiality and sensitivity, you’ll handle all customer queries with care and patience, while keeping their personal data secure and handled in line with our Customer Service policies and department standards at all times.
The skills you’ll be sharing with the team:
Why we hope you’ll love working with us:
The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us. From the moment your Seasalt journey begins, it's our pledge to support you by providing dedicated learning and development opportunities that will enhance your day-to-day working life and help you build your skills and knowledge.
As well as doing everything we can to boost your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing:
At Seasalt we have a brilliant team of people – they're what make Seasalt a fantastic place to work. We love to celebrate uniqueness and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we want to invite a diverse range of candidates to apply for our roles.
We aim to work flexibly where possible and value a range of perspectives - diversity of thought helps us to grow – so please apply if this is a role that would make you excited to come to work every day. We're happy to help with any adjustments to our recruitment process and beyond. Just drop us an email at careers@seasaltcornwall.co.uk